Implementation and Deployment
A full implementation of Dv TDM averages ten business days and is typically utilized for 10-1000 concurrent users (40-4000 total users). These types of systems are scalable and can later be modified for advanced customer specifications.
Nanoserve is composed of individuals with extensive experience in the successful implementation of document/drawing management software solutions. We understand that while each implementation is different, it still requires a pre-set blueprint for success.
Our software implementation methodologies are designed around your particular project objectives and specific requirements to ensure its success.
As fortune favours the prepared, success is in the planning. Consequently, we partner with you to clearly identify the deliverables and performance expectations for each phase of the project.
Our project management is to best practice methodologies. Each phase of deliverables is reviewed and approved at designated time tables to establish the project time line. Our management tools include an automated issues / action item list, assignment, progress monitoring and a resolutions tracking system. Project reports are prepared at pre-defined intervals summarizing the over-all project status, key deliverables, and milestones.
Project Management
Ideas almost always originate from the need to improve something. Many ideas, although very beneficial, fail in their execution due to improper management of the process to implement. Nanoserve offers experienced Project Management professionals who can serve to assist in the management of your implementation project. Effective preparation, design and management of technology implementations are vital to overall success and in ensuring you obtain the maximum return on your entire investment.
Whether it simply is to oversee the implementation of the document management installation and configuration or expand that into other areas (i.e., transition and change management, oversight, etc.), we have individuals trained and committed to your success.
Nanoserve is composed of individuals with extensive experience in the successful implementation of document/drawing management software solutions. We understand that while each implementation is different, it still requires a preset blueprint for success.
Our software implementation methodologies are designed around your particular project to ensure its success. We begin by clearly identifying the deliverables and performance expectations for each phase of the project. Each phase of deliverables is reviewed and approved at designated time tables to establish the project time line.
Our management tools include an automated issues / action item list, assignment, progress monitoring and a resolutions tracking system. Project reports are prepared at predefined intervals summarizing the over-all project status, key deliverables, and milestones.
Training
Nanoserve is dedicated to ensuring your organisation realises the full benefits that our program can offer and so delivers an excellent return on investment. We have a variety of training and support options to complement the full suite of products we offer. System administrator training is included in each and every initial installation.
Additionally, we offer train-the-trainers and end-user training programs to ensure that everyone within your organisation understands how to use Nanoserve efficiently and effectively.
Support
The mission of the Nanoserve Software Support Team is to deliver complete, personalized service and assistance to all our service contract customers. Nanoserve provides service & support from our Australian headquarters. Additionally, we partner with our software development team and global distribution partners to provide even broader support capabilities.
Software support delivery is provided by our consultants via email, telephone or on-site option if required.
You’ll find our support team patient, expert at understanding your needs and ready to provide qualified advice.
Nanoserve’s Implementation Project Phased Approach can include:
Define Requirements
- Lead / participate in operational designs, modification review and design meetings.
- Lead / participate in integration discussions. We confirm availability of essential data elements, and prepare detailed integration requirements and designs.
GAP Analysis
- We review any GAPs very early in the project to give management an early view of the project scope.
- We provide operational alternatives that may negate a “software modification”.
- We detail each GAP and the proposed technical or operational solution.
Software Implementation and Support
- Lead / participate in software configuration.
- Help in the development of new SOPs, test scripts, user acceptance testing, training curriculum, and end-user training.
- Guide / participate in user acceptance testing and monitor each test script.
- Guide / participate in the documentation for the conversion plan, risk mitigation plans, and contingency plans
The above outlined approach by our Professional Services Group represents only a sample to highlight the depth of our experience and willingness to participate in the process to effectively manage your software implementation.
